Terms & Conditions

Receiving Your Quote

Upon sighting your quote, please notify us to confirm acceptance of this quote and the following terms and conditions.

Quote valid for 14 days. Event Hire will take reasonable steps to notify the client of any price changes, however final invoice charges are subject to change without notice.

Upon Quote Confirmation

For hires over $200 we will invoice 20% of the total cost with the remainder due 7 days before the hire date. Hires booked within a 7 day period are expected to be paid immediately to confirm booking. Hires to the value of under $200 are expected to be paid immediately to confirm booking.

Please note that bookings are not confirmed until payment has been received.

Payment Authority

By making a booking with Event Hire, you authorise us to charge the payment method provided for the hire charges and any applicable bond; any additional services you request, including delivery, setup, collection, extended hire periods or booking changes; and cleaning, repair, replacement, late return or other charges payable under these Terms & Conditions.

Where additional charges are requested or agreed after the initial booking, you authorise Event Hire to charge your nominated payment method for those amounts. We will provide an updated invoice or booking confirmation where reasonably practicable. If your nominated payment method is declined, you remain responsible for payment of all outstanding amounts.

Return of Items

Items should be returned clean, dry and folded/rolled in the same way they were collected in (excluding linen, glassware, cutlery and crockery). Any items returned dirty or wet will be charged a cleaning fee equivalent to the labour required to clean or dry the items. Any castles that require re-rolling will incur a $20 labour charge for re-rolling.

Event / Hire Cancellation

Cancellation must be notified to Event Hire in writing, prior to the event/hire.

In the case of postponement, the deposit amount (minus any costs incurred for planning, administration, cleaning, loading or setting up the event) will be held until the postponement date as store credit, at the discretion of Event Hire's availability. In the case of full payment being made, the full amount (minus costs incurred) will similarly be held as store credit.

If payment has not been made, full payment is still required for a cancelled event/hire. Event Hire may hold an amount as store credit, minus any costs incurred for planning, administration, cleaning, loading or setting up the event.

Event Hire reserves the right to pass on costs incurred by third-party companies to clients in the instance of cancellation or postponement (i.e. when Event Hire sub-hires from other hire companies to fulfil the order).

Any refunds for cancelled events are at the discretion of Event Hire, which reserves the right to charge reasonable costs incurred for planning, administration, cleaning, loading or setting up the hire/event.

Once a quote has been invoiced, changes to the invoice are at the discretion of Event Hire. Within 7 days of the hire/event period, the invoice must be paid in full — additions to the invoice can still be made.

Health and Safety

During the use of the hire item(s) it is the hirer's responsibility to review all SOP or similar documentation available on our website, and to manage the health and safety of participants and equipment involved in the use of the hire.

Hire items should always be monitored by a sound and physically competent adult.

Marquees over 100m² must obtain the relevant council permit before being erected. This is the responsibility of the hirer, however Event Hire can obtain this permit on your behalf if requested in writing.

Residential Bouncy Castle Wet Weather Cancellation

Any bouncy castle cancellations 24 hours or earlier prior to your booking start time will be given a 100% refund (bouncy castle hire only). Cancellations between 12 and 24 hours prior will receive a 100% store credit. Cancellations less than 12 hours prior are eligible for a 50% store credit — the remaining 50% is held by Event Hire to cover planning, administration, cleaning or loading costs.

Collections and Returns

Where a client is collecting or returning items, Event Hire reserves the right to charge a late surcharge of $10 per 15 minutes outside the agreed collection or return time.

Any changes to the collection or return time must be advised to Event Hire at least 24 hours prior, and will only be confirmed if agreed by Event Hire. A client can extend their hire period for a fixed rate, depending on availability, with 24 hours' notice.

Specific Hire Item Information

• Tables and chairs must be returned wiped down.
• Glassware must be rinsed and placed upright in the boxes provided.
• Linen/tablecloths must be returned dry — any linen stored wet will become mouldy and incur extra costs.
• Bouncy castles must be returned dry and rolled. Please sweep out rubbish, leaves and grass before returning, and avoid face paint or other stains.
• Fruzo slushy machines — please use warm soapy water to wash away pulp and sugar, and dry before returning.
• Drapes, wall silks and marquee walls must be returned dry — please advise us of any stains.
• Patio heater gas bottles can be returned empty — Event Hire will refill.

Additional Charges

Extra fees apply if hire items require a generator, or where items are being set up on a surface requiring concrete weights or sandbags. Travel fees apply outside of the Christchurch and Timaru areas, or where items are transported to Timaru, Christchurch and beyond.

Damages

Any damage to Event Hire products and hire items will incur repair or replacement fees, with external costs such as (but not limited to) travel, administration, labour hours and insurance excess included. Please inform us of damage, dirty equipment or expired goods as soon as possible.

Invoice

The remaining balance is due and must have cleared in full 7 days prior to the hire date. Overdue invoices under $1,000 will incur a $25 late fee; invoices of $1,000 or more will incur a $50 late fee. Interest may also be charged on overdue amounts at 1.5% per month, calculated daily. Late payments not received may be forwarded to debt collection agencies, with any associated costs payable by the debtor. Any variation to these terms is at the discretion of Inflatablez Limited.

Our Details

Inflatablez Limited, trading as Event Hire.

Please make direct credit payments to Inflatablez Ltd. Bank account: ANZ 06-0807-0946673-00 (please include your invoice number as reference).